Twigged

Terms of Service

Last updated: 14 April 2026

These Terms of Service (the “Terms”) govern your use of Twigged, a web application for professional garden designers (“Twigged”, “we”, “us”). By creating an account or using the Service you agree to these Terms.

1. The Service

Twigged is a design-assistance tool. It provides a planning canvas, an AI-assisted plant recommendation engine, a visualiser that generates AI-rendered images from your prompts, a plant database, and client-handoff features including interactive share links and exports. Features available on each subscription tier are listed on our Pricing page and may change from time to time.

2. Your account

  • You must be at least 16 years old to create an account. Twigged is intended for professional use.
  • You are responsible for keeping your login credentials secret and for any activity that occurs under your account.
  • You may close your account at any time from Settings. Closing your account deletes your data as described in our Privacy Policy.

3. Professional advice disclaimer

Twigged provides design suggestions, not professional horticultural, arboricultural, landscaping, safety, or veterinary advice. Our AI models are trained on general data and may produce plant recommendations that are inaccurate, unsuitable for your client's conditions, or — despite pet-safe or child-safe filters — toxic or otherwise hazardous. You are responsible for verifying every plant, spacing decision, and toxicity rating before planting or advising a client. “Pet safe” and “child safe” filters are best-effort signals drawn from third-party plant databases and must not be treated as definitive. Always check with a qualified horticulturalist and, where a child or animal may come into contact with a plant, with a veterinarian.

4. Your content

You own the garden designs, project data, uploaded photos, and other content you create or upload using Twigged (“Your Content”). You grant Twigged a worldwide, non-exclusive licence to host, store, reproduce, and transmit Your Content solely to operate and improve the Service on your behalf. We do not use Your Content to train AI models.

You warrant that you have the right to upload anything you upload, and that uploaded photographs do not depict people or property without appropriate permission.

5. Client data and designer responsibilities

If you use Twigged to plan gardens for clients, any personal data about your clients that you enter into the Service (names, contact details, photographs of their property, comments, etc.) is controlled by you. You are the data controller; Twigged is your processor. You must have a lawful basis under data-protection law for uploading that data and for sharing generated outputs with your client.

6. AI-generated content

AI features generate text and images on request. Subject to the terms of our upstream AI providers, outputs belong to you. We do not warrant that outputs are accurate, original, or free of third-party rights — generated images may, by coincidence, contain elements that resemble real buildings, trademarks, or other protected material, and it is your responsibility to check before publishing.

7. Subscriptions and payment

  • Paid subscriptions are billed in advance on a recurring basis at the price shown on the Pricing page at the time of purchase.
  • You can cancel at any time; cancellation takes effect at the end of the current billing period.
  • Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 (for consumers) or equivalent local law.

8. Acceptable use

You must not:

  • use the Service to break any law, or to harass anyone;
  • upload content you do not have the right to upload, including photographs of third parties without their consent;
  • attempt to reverse-engineer, scrape, or circumvent the Service's rate limits, authentication, or subscription gates;
  • use the AI features to generate content that is defamatory, discriminatory, or otherwise unlawful;
  • resell or sub-license access to the Service without our written permission.

We may suspend or terminate accounts that breach these rules.

9. Warranties and liability

The Service is provided “as is” and “as available”. To the extent permitted by law, Twigged disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited. Subject to that, our total liability to you in connection with the Service is limited to the amount you paid us in the 12 months preceding the claim, or £100, whichever is greater. We are not liable for indirect or consequential losses, loss of profits, or loss of goodwill.

10. Third-party links and merchants

Twigged may link to third-party plant nurseries and horticultural resources. We are not responsible for the content, pricing, or availability of third-party sites, and purchases you make from them are governed by their own terms. Some links may be affiliate links from which we earn a commission; see our disclosure on the Plant Shop page.

11. Termination

You may stop using the Service at any time. We may terminate or suspend your access for material breach of these Terms, for non-payment, or to protect the security or integrity of the Service. On termination, you may export your data for 30 days, after which it may be deleted in accordance with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email to registered users at least 14 days before they take effect. Continued use of the Service after a change means you accept it.

13. Governing law

These Terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales, except that consumers may bring claims in their local courts where mandatory local law requires.

14. Contact

Questions about these Terms can be sent to hello@twigged.app.

These Terms are a working draft. A UK solicitor should review them before Twigged takes its first paying customer.